Each cashback card might have unique instructions or conditions. Please refer to our brand-specific redemption guides available or check the notes within the app for your specific cashback card.
Common reasons why your cashback card may not work:
- Usage Limitations: Some cashback cards are restricted to online or in-store use only. Check the labels and notes on the cashback card purchase page for details.
- Activation Time: If your cashback card is newly purchased, it might still be activated.
- Eligible Items: Certain items may not be purchasable with cashback cards, depending on the brand's policies.
- Balance Inquiry: Your cashback card might have been fully redeemed or be insufficient for your current purchase.
- Store or Location Issues: Physical stores may have occasional issues with their POS systems or staff training on cashback card redemption. Trying another store location might help.
- Website Issues: When redeeming online, technical problems or high traffic can occasionally hinder cashback card usage. We recommend trying again after some time.