If you'd prefer to speak to someone, you can request a callback from the tuck. team:
How to request:
Open the tuck. app
Go to Profile > Contact Support
Raise a ticket for the issue
Fill in your phone number and a brief description of your issue - specifically adding that you would like a callback.
Submit your request
When to expect a call: We aim to call you back within 24 hours during working days (Monday to Friday, 9am-6pm). If you request a callback outside these hours or over the weekend, we'll call you on the next working day.
What to have ready:
Your phone nearby and able to answer
Details of your issue or question
Your tuck. account open if it's related to a specific transaction
If you miss our call, we'll leave a voicemail and you can contact us again through in-app chat or email.
Still need help?
Head to Contact Support in the app Settings and we'll get you sorted. ⭐️
If you're having trouble accessing the app, you can fill out our Customer Support form and our team will help you as soon as possible.